We are specialists in the fitting, sales and service of   Hand controls    Bluetooth and Infrared steering systems    Driving adaptations    Hoists    Power Chairs    Manual Chairs    Scooters   Ramps   Vehicle Adaptations   Hand Controls   Bathing Aids   Beds   Patient Hoisting Equipment   Stairlifts   Riser Recliner Armchairs   Mobility Care Solutions

Frequently Asked Questions

In order to answer some of our more regularly asked questions see below:

Non-Technical Questions

• How do I organize a call-out?
• Where can I legally go on my scooter?

Technical Questions

• Question regarding Screen resolution.
• I cannot view a PDF (Adobe Acrobat) document I have downloaded
• The menu does not appear to work.
• I get an Activex message or warning.
• How do I change the text size in Internet Explorer?

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Answers

Organizing a call-out

If you are living at home:

• See our contact us page for the various way to get in touch.

If you are a resident of a nursing home:

• See our contact us page for the various way to get in touch.
• Contact your home administrator or head of staff.

If you are a business:

• See our contact us page for the various way to get in touch.

Where you are allowed to go on a scooter

Please visit this link for the official government description:

Code of practice for Class 3 vehicle users

Screen Resolution

For best viewing, you should set the screen resolution of your computer monitor to at least 1024 x 768.

Adobe Acrobat Reader

Portable Document Format (PDF) files preserve all the fonts, formatting, graphics, and color of a printed document once it is placed on a website. Several documents on our website are provided in PDF format, although we have included the Word file where possible. The free Adobe® Acrobat Reader software is required for viewing PDF files. Please visit Adobe to download it:

Menu

If the menu does not appear to be active - meaning it does not expand to reveal other options - see the help for Active X.

Active X

If you get the following warning displayed, this site may not function correctly:



In order to bypass this, click on the message to show this menu:


And select the option Allow Blocked Content....

You will then be shown this:



select Yes. In selecting Yes, you are not making a permanent change to you computer in any way. It is temporarily allowing the dynamic functionality of the site to run properly.

Adjusting the text size on web pages

Choose View then Text Size from the main browser toolbar: Select which size you prefer.

Some websites "hard-coded" the size of their text (this one does not) and as a consequence these websites will not reflect the change you have just made. If you would like your preferences to be reflected on other sites you visit please follow these steps:

1. Select Tools / Internet Options on the main toolbar then select General and choose the Accessibility button.
2. Check the box: Ignore font sizes specified in Web pages.
3. Choose OK (Press Enter Twice).